*NEW* Discounted Flat Rate Shipping - FREE Shipping on orders of $125 or more!

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Shipping & Returns

Shipping Policy

We offer Flat Rate standard shipping based on your order total as follows for the 48 contiguous United States with delivery 5-14 days from the ship date:

 

Orders totalling $0-$75.00                    Shipping will be $7.50

Orders totalling $75.01-$124.99           Shipping will be $10.00

Orders totalling over $125                    Free Standard Shipping


 

For faster delivery USPS Priority Mail is also offered for 2-3 day shipping and the rates are offered directly from USPS on our website. However, USPS Priority mail is not a guaranteed service by USPS. We also offer quotes for USPS Priority Mail Express which is a guaranteed service by USPS.


 

Please note shipping charges are a pass through charge. In other words, Fairy4u.com does not sell shipping services. We offer all our products at the lowest price. The shipping charges are collected and paid out to the shipping carriers. Fairy4u.com is not responsible for the amount charged for a specific service. Sometimes shipping companies will undercharge shipping for a specific type of service. In these cases, we will ship the order using the shipping amount charged to determine shipping method.


 

If you need your order to arrive within 2-3 days, please make a notation in the remarks and select the appropriate shipping method when you place your order. We will make every attempt to get your order to you on time using the shipping amounts charged on your invoice. However, if we cannot, we will contact you to make other arrangements.


 

If there is no indication in the remarks, your order may be shipped using a slower method based on the amount paid for shipping. Once the order is with the shipping company, we have no way to change the shipping method or stop the shipment. USPS offers a Deferral service but it costs almost twice as much as the original shipping and is in addition to amounts already paid for shipping.


 

PLEASE BE ADVISED: We recently had a customer charged an additional $30 COD when picking up his package from USPS. Please notify us if this ever happens. The error was created by the place of business where he picked up the item. We were able to obtain a refund for the customer.


 

We realize how expensive shipping rates have become in the US. However, this is beyond our control and calculated directly by the shipping companies. Most shipping rates are calculated by dimensional shipping rules that base the shipping charge on the size of the box instead of the weight of the contents.


 

We currently offer shipping services by USPS and Fed Ex. USPS Priority mail is usually the fastest shipping method from our area. Please note that only the shipping carriers provide their transit times for the selected shipping service. However, the provided transit times are estimates and are not guaranteed by the shipping carriers. We do not ship using any customer account numbers. USPS shipping charges are quoted directly by the carrier and added at the time your order is confirmed. A shipping quote will appear during the checkout process.


 

Should you need faster shipping, please contact us and we will be happy to offer you a quote. However, please be advised that overnight shipping is limited in our area. Most overnight services must be delivered to the shipping office before 12N to arrive the following day.


 

We ship only to the following locations: all 50 United States.


 

International Orders: We love to serve customers outside the United States. However, due to increases in shipping rates and international customs fees, we have found that the cost is usually too great for most customers. We do however, offer you a quote for shipping internationally.


 

When shipping internationally, any costs related to customs fees or taxes will be the sole responsibility of the customer once the order arrives in their country. There is no US sales tax or VAT on International orders. We will state the NET value of a shipment on an International customs declaration form. If applicable, the recipient is responsible for the payment of customs duties and/or local taxes. We do not accept responsibility of lost shipments due to foreign customs and foreign postal services. Customer assumes all responsibility once shipment leaves the United States.


 

Shipping and handling charges are non-refundable since we collect these fees and pay them back out to the shipping company.


 

Shipping transit times do not include the time it takes us to process your order.


 

Undelivered packages will be returned to us. In such case we will issue a credit for the products.


 

Please contact us before placing your order if you require your order delivered by a certain date. Orders without a requested delivery date will be processed normally.


 

We reserve the right to refuse shipping any item.


 

Free Standard Shipping Promotions

Free standard shipping promotions are offered as stated based on the total of product orders. Free standard shipping includes delivery to the contiguous United States only. Shipping method will be determined by Fairy4u.com using the least expensive shipping method available which may take up to 7-18 days for delivery which does not include order processing time.


 

Free Gift items are excluded on Free Shipping promotions.


 

If a portion of an order that originally qualified for Free Standard Shipping is returned and the product order total falls below the total stated for the free standard shipping promotion at the time the order was placed, actual shipping charges paid by Fairy4u.com will be deducted from the refund.


Lost or Not Received Orders

Should the order show delivered but the customer did not receive the item, a claim must be filed with the appropriate shipping company by the customer. Once the package leaves our offices, we always send proof of shipping, we can not be responsible for the delivery by the shipping company. We will be happy to help with any claim filed by the customer, but lost shipment claims and refunds are between the customer and the shipping company.


 

Return Policy

We are totally committed to the satisfaction of our customers and to the quality of our products. If, for any reason, you do not like what you received, we will refund your purchase less shipping costs subject to the following conditions:


 

A Return Merchandise Authorization Number (RMA #) must be obtained before sending any items back. All non-authorized return packages will be refused and sent back to you.


 

When you request an RMA#, a return shipping address will also be provided.


 

All Return Authorizations requests must be made within 7 days of receiving your shipment. All returns must be received within 10 days of having the RMA # issued.


 

Sale items are final sale and cannot be returned.


 

Corset or Costume Returns: We provide a size chart for your convenience and ordering information as well as an estimated size based on waist measurements, under bust measurements or the applicable measurement for each of our clothing items. Please use the information carefully or contact us with any questions before ordering to ensure you get the correct size.


 

A restocking fee of 20% applies to ALL returned items. Shipping and handling fees are non-refundable. However, the restocking fee may be waived if the item and its box is received within the stated time limit and in the same condition as we have sent it to you.


 

We may offer Free Shipping specials but, if a customer receives Free Shipping, and subsequently returns products from this order which causes the order total to fall below the threshold for qualifying for free shipping, the shipping charges paid on the original order will be deducted from the refund issued to the customer.


 

Returned products must be returned in their original, undamaged and unused boxes and have to be shipped in appropriately sized shipping boxes. Item boxes must be protected from moving around in shipping boxes. Products and their individual boxes must be returned in unused, undamaged, sell-able condition, determined by fairy4u.com to receive credit. Items not meeting these criteria will not be credited and will not be sent back to the customer.


 

If an order or part of an order which included a “free” bonus item is returned for refund, and the remaining order value drops below the minimum order value for bonus items, the bonus item has to be returned together with the paid item(s), subject to the same care and conditions as outlined in this policy.


 

All packages returned must have the Return Authorization Number (RMA #) clearly written on the outside of the package. If it is not visible the package will be rejected.


 

Please save the tracking numbers for packages you are shipping back. We are not responsible for packages lost in transit. We recommend using a method of shipping with tracking to insure the package is not lost in transit. You may use any shipping carrier of your choice to ship your return back to us. However, a refund can not be processed until we receive the return in good condition at the return address given with your RMA number.


 

You will be notified via email once your return is received and processed. Please allow 3-10 business days after this email to apply credit to your account.


 

Exchange Policy for Damaged/ Broken Items

We are totally committed to the quality of our products and to the satisfaction of our customers. ALL our products are carefully inspected and safely packaged, before they leave our warehouse.


 

We do not exchange products due to shipping costs. We will however, replace any product which has been damaged/ broken during transit at no cost to the customer. We will file a claim with USPS and the broken product must be available until any claim is completely processed. Fairy4u.com reserves the right to include a return label with the replacement product so that damaged product can be returned to fairy4u.com.


 

If an item is received broken, you must submit a claim within 3 days of receiving your shipment. Pictures are the quickest method to show damages. Please see the contact information on fairy4u.com.


 

All items must be returned in their original packaging.


 

A Return Merchandise Authorization Number (RMA #) must be obtained before sending any items back. All non-authorized return packages will be refused and sent back to you.


 

When you request an RMA#, a return shipping address will be provided.


 

All Return Authorizations requests must be made within 3 business days of receiving your shipment. All returns must be received within 10 days of having the RMA # issued.


 

A copy of the Return Authorization must be included with your return.


 

All packages returned must have the Return Authorization Number (RMA #) clearly written on the outside of the package. We will refuse any packages if the RMA number is not visible.


 

A refund can not be processed until we receive the returned product in good condition.


 

You will be notified via email once your return is received and processed. Please allow 3-10 business days after this email to apply credit to your account.


 

Shipping and handling fees are non-refundable.


 

A replacement will be sent to you within 3 business days, this does not include the transit time.


 

Replacement items are shipped via ground services of a shipping carrier of our choice.


 

If the replacement item is out of stock, we will contact you via e-mail and offer an alternate item of equal or higher value or, if you prefer, issue a credit of the returned item’s value.


 

Return Policy for Incorrect Items Shipped

If we send you an incorrect item, we will arrange to have it picked up at no cost to you. Once we receive the incorrect item, we will then ship the correct item. We can not send the correct product until we receive back the wrong item that was shipped. Unfortunately, we have shipped out the correct item to customers and never received the other item back so we had to implement this policy change.


 

Replacements are shipped without any additional charges.


 

If you receive an incorrect item, you must submit a claim via e-mail within 3 days of receiving your shipment. Please see our contact section at fairy4u.com.


 

Claims are processed in 1-2 business days.


 

All replacements of incorrect items are shipped via ground services only to all states except Alaska and Hawaii.


 

You may request a credit for the cost of the incorrectly shipped item in lieu of a replacement but the product received in error must still be returned.


 

If the replacement item is out of stock, we will contact you via e-mail and offer an alternate item of at least equal value or, if you prefer, issue a credit for the returned product value.