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Shipping & Returns

Shipping Policy

We realize how expensive shipping rates have become in the US. However, this is beyond our control and calculated by the shipping companies. Recent changes have increased shipping rates due to dimensional shipping rules that base the shipping charge on the size of the box vs the weight of the contents. Large companies are given huge discounts which enables them to offer customers free shipping or reduced shipping rates. These discounts are not available to fairy4u.com because we are a small company. We would love to offer our customers free shipping or reduced rate shipping but we would be unable to remain in business for very long if we did. It is our policy to diligently work to insure you pay the least amount possible for shipping. There are occasions, when the shipping calculation by the shipping companies does not calculate correctly, and we reserve the right to cancel and refund an order if the shipping has been under collected. We will always contact you to try to resolve the issue before canceling and processing a refund.

 

We currently offer two shipping services, USPS Priority mail and Fed EX Ground shipping. USPS Priority mail is the quickest method from our area normally taking 2-3 days to arrive within the continental US. Fed Ex takes longer from our area. We do not ship using any customer account numbers. FedEx or USPS shipping charges are calculated and added at the time your order is confirmed. A shipping quote will appear during the checkout process.

 

Should you need faster shipping, please contact us and we will be happy to offer you a quote. However, please be advised that overnight shipping is limited in our area. Most overnight services must be delivered to the shipping office before 12N to arrive the following day. Also, keep in mind that Fed Ex does not guarantee overnight delivery during the December holiday season.

 

We may offer Free Shipping specials but, if a customer receives Free Shipping, and subsequently returns products from this order which causes the order total to fall below the threshold for qualifying for free shipping, the shipping charges paid on the original order will be deducted from the refund issued to the customer.

We ship only to the following locations: all 50 United States.

 

International rates are provided only for estimates since international shipping is so expensive. Should we agree to ship an international order, any customs fees or dutes are due from the customer and not collected by us. Please contact us before placing an international order.

 

Please note Fed Ex does NOT deliver to a PO Box. All orders to be shipped to PO Boxes, APO, or FPO addresses must use USPS Priority mail and may be subject to cancellation and refund.

International Orders: We would love to serve customers outside the United States. However, due to increases in shipping rates and international customs fees, we have found that the cost is usually too great for most customers. We do however, offer you a quote for shipping internationally. Please contact us before placing an international order. If we agree to ship internationally, any costs related to customs fees or taxes will be the sole responsibility of the customer once the order arrives in their country. There is no US sales tax or VAT on International orders. We will state the NET value of a shipment on an International customs declaration form. If applicable, the recipient is responsible for the payment of customs duties and/or local taxes. We do not accept responsibility of lost shipments due to foreign customs and foreign postal services. Customer assumes all responsibility once shipment leaves the United States.

Insurance: FedEx automatically includes damage liability for damaged shipments not to exceed $100. USPS automatically includes damage liability for the total value of the damaged shipment not to exceed $50. If the customer wants insurance coverage above these limits, they will need to contact us for a manual shipping rate quote at the time of purchase that will include the additional insurance coverage charges. The customer may choose to insure their purchase using a third-party company at their own expense. Fairy4u.com is not responsible for the expenses, liability or claims of any additional insurance purchased by the customer.

Shipping and handling charges are non-refundable.

Shipping transit times do not include the time it takes us to process your order.

Undeliverable packages will be returned to us. In such case we will issue a credit for the products.

 

Please contact us before placing your order if you require your order delivered by a certain date. Orders without a requested delivery date will be processed normally.

We reserve the right to refuse shipping any item.

 

Free Gift items are excluded on Free Shipping promotions.


 

Lost or Not Received Orders

 

Should the order show delivered but the customer did not receive the item, a claim must be filed with the appropriate shipping company by the customer. Once the package leaves our offices, we always send proof of shipping, we can not be responsible for the delivery by the shipping company. We will be happy to help with any claim filed by the customer, but lost shipment claims and refunds are between the customer and the shipping company. Fed Ex will insure up to $100 without additional charges and USPS Priority mail insures up to $50. If your product total exceeds these limits, it is the responsibility of the customer to request additional insurance coverage when the order is originally processed which we will manually calculate and invoice before shipping.

 

Return Policy

We are totally committed to the satisfaction of our customers and to the quality of our products. If, for any reason, you do not like what you received, we will refund your purchase less shipping costs subject to the following conditions:

A Return Merchandise Authorization Number (RMA #) must be obtained before sending any items back. All non-authorized return packages will be refused and sent back to you.

When you request an RMA#, a return shipping address will also be provided.

All Return Authorizations requests must be made within 7 days of receiving your shipment. All returns must be received within 10 days of having the RMA # issued.

Sale items are final sale and cannot be returned.

 

Corset or Costume Returns: We provide a size chart for your convenience and ordering information as well as an estimated size based on waist measurements, under bust measurements or the applicable measurement for each of our clothing items. Please use the information carefully or contact us with any questions before ordering to ensure you get the correct size.

 

A restocking fee of 20% applies to ALL returned items. Shipping and handling fees are non-refundable. However, the restocking fee may be waived if the item and its box is received within the stated time limit and in the same condition as we have sent it to you.

 

We may offer Free Shipping specials but, if a customer receives Free Shipping, and subsequently returns products from this order which causes the order total to fall below the threshold for qualifying for free shipping, the shipping charges paid on the original order will be deducted from the refund issued to the customer.

 

Returned products must be returned in their original, undamaged and unused boxes and have to be shipped in appropriately sized shipping boxes. Item boxes must be protected from moving around in shipping boxes. Products and their individual boxes must be returned in unused, undamaged, sell-able condition, determined by fairy4u.com to receive credit. Items not meeting these criteria will not be credited and will not be sent back to the customer.


If an order or part of an order which included a “free” bonus item is returned for refund, and the remaining order value drops below the minimum order value for bonus items, the bonus item has to be returned together with the paid item(s), subject to the same care and conditions as outlined in this policy.


A copy of the Return Authorization number must be included with your return.


All packages returned must have the Return Authorization Number (RMA #) clearly written on the outside of the package. If it is not visible the package will be rejected.

Please save the tracking numbers for packages you are shipping back. We are not responsible for packages lost in transit. We recommend using either USPS Priority mail or Fed Ex since these methods of shipping may be tracked. You may use any shipping carrier of your choice to ship your return back to us. However, a refund can not be processed until we receive the return in good condition at the return address listed above.

 

You will be notified via email once your return is received and processed. Please allow 3-10 business days after this email to apply credit to your account.


 

Exchange Policy for Damaged/ Broken Items


We are totally committed to the quality of our products and to the satisfaction of our customers. ALL our products are carefully inspected and safely packaged, before they leave our warehouse.

We do not exchange products due to shipping costs. We will however, replace any product which has been damaged/ broken during transit at no cost to the customer. We will file a claim with USPS or Fed Ex and the broken product must be available until any claim is completely processed. Fairy4u.com reserves the right to include a return label with the replacement product so that damaged product can be returned to fairy4u.com.

If an item is received broken, you must submit a claim within 3 days of receiving your shipment. Pictures are the quickest method to show damages. Please see the contact information on fairy4u.com.


All items must be returned in their original packaging.


A Return Merchandise Authorization Number (RMA #) must be obtained before sending any items back. All non-authorized return packages will be refused and sent back to you.

When you request an RMA#, a return shipping address will be provided.

All Return Authorizations requests must be made within 3 business days of receiving your shipment. All returns must be received within 10 days of having the RMA # issued.

A copy of the Return Authorization must be included with your return.

All packages returned must have the Return Authorization Number (RMA #) clearly written on the outside of the package. We will refuse any packages if the RMA number is not visible.

Please save the tracking numbers for packages you are shipping back. We are not responsible for packages lost in transit. We recommend using either USPS Priority mail or Fed Ex since these methods of shipping may be tracked. You may use any shipping carrier of your choice to ship your damages back to us. However, a refund can not be processed until we receive the return in good condition at the return address listed above.

You will be notified via email once your return is received and processed. Please allow 3-10 business days after this email to apply credit to your account.

Shipping and handling fees are non-refundable.

A replacement will be sent to you within 3 business days, this does not include the transit time.

Replacement items are shipped via ground services of a shipping carrier of our choice.

If the replacement item is out of stock, we will contact you via e-mail and offer an alternate item of equal or higher value or, if you prefer, issue a credit of the returned item’s value.

Return Policy for Incorrect Items Shipped

 

If we send you an incorrect item, we will arrange to have it picked up at no cost to you. Once we receive the incorrect item, we will then ship the correct item. We can not send the correct product until we receive back the wrong item that was shipped. Unfortunately, we have shipped out the correct item to customers and never received the other item back so we had to implement this policy change.

Replacements are shipped without any additional charges.

If you receive an incorrect item, you must submit a claim via e-mail within 3 days of receiving your shipment. Please see our contact section at fairy4u.com.

Claims are processed in 1-2 business days.

All replacements of incorrect items are shipped via ground services only to all states except Alaska and Hawaii.

You may request a credit for the cost of the incorrectly shipped item in lieu of a replacement but the product received in error must still be returned.

If the replacement item is out of stock, we will contact you via e-mail and offer an alternate item of at least equal value or, if you prefer, issue a credit for the returned product value.